Voice Code of Conduct SMS Code of Conduct
The Voice and SMS Codes of Conduct set an industry benchmark for carrier behaviour and best practices. Signatories gain trusted status across the industry and are recognised in their efforts to ensure consistent action against fraudulent Voice and SMS traffic. Since their launch, the Codes of Conduct have become instrumental in delivering rapid progress and influencing the industry’s approach to combatting fraud.
Voice
The Anti-Fraud Voice Code of Conduct was initially launched in early 2018 and has since garnered over 40 signatories. The Code of Conduct sets out the principles the carriers have committed to adhere to, including a commitment to monitor and report on fraudulent activity.
SMS
In 2024, the GLF and i3Forum introduced a practical industry framework for SMS carriers or service providers to adhere to principles to combat rising SMS fraud. To date the Code of Conduct counts with over 30 signatories.
Compliant Carriers 2024 (Voice)
The self-attestation process kicked off in 2021 with the purpose to allow signatories to proof their adherence to each of the seven principles. To be compliant carriers must score over 85% in each of the seven principles and provide evidence for their responses.
If you'd like to sign the GLF's code of conduct, please email us at glfmail@itwglf.com with the completed document below.
The first Code of Conduct (CoC), established in 2018, gathered 40 signatories. The framework originally consisted of six principles addressing key areas such as targets and reporting, processes, destinations, payment flows, information sharing, and contracting. These principles set the standard of behaviour that carriers should strive to achieve to ensure consistent, industry-wide action in the fight against fraudulent traffic.
In 2024, in collaboration with the i3Forum, a seventh principle was introduced to specifically address IRSF (International Revenue Share Fraud), further strengthening the CoC. Today, nearly 30 industry players have re/committed to this updated framework.
The CoC is open to anyone in the industry, so we encourage you to join us in this important effort!
If you'd like to sign the GLF's code of conduct, please email us at glfmail@itwglf.com with the completed document below.
The GLF and i3Forum have collaborated to create a simple yet effective framework that aims to restore trust and integrity in the SMS channel. This Commitment outlines best practices and guidelines for carriers and businesses to identify, mitigate, and prevent fraudulent activities.
If you'd like to sign the GLF's code of conduct, please email us at glfmail@itwglf.com with the completed document below.
The key focus areas of the GLF throughout the connectivity industry. Including Tomorrow's Telco: a collaborative piece by the GLF Board as a roadmap for network transformation.
The key focus areas of the GLF throughout the connectivity industry. Including Tomorrow's Telco: a collaborative piece by the GLF Board as a roadmap for network transformation.
The key focus areas of the GLF throughout the connectivity industry. Including Tomorrow's Telco: a collaborative piece by the GLF Board as a roadmap for network transformation.
The key focus areas of the GLF throughout the connectivity industry. Including Tomorrow's Telco: a collaborative piece by the GLF Board as a roadmap for network transformation.
